Video footage shared by Taylor's attorney appears to show him struggling with inspectors who allegedly pinned him against the bus, slammed him against a shelter, and knocked him to the ground. An NYPD officer intervened to break up the incident. Taylor reported being taken to the hospital by ambulance and sustaining injuries to his back, neck, shoulder, arm, and elbow, preventing him from returning to work.

An NYPD complaint summary, however, alleges Taylor "fell out of the bus" and refused medical attention, a claim Taylor's account and the video footage contradict. Taylor intends to sue the MTA, whose representatives declined to comment due to pending litigation.

The incident occurs amidst an MTA crackdown on fare evasion, which officials estimate costs the agency over $300 million annually. Fare evasion on buses reportedly increased in the first half of 2026, a period marked by Mayor Zohran Mamdani's pledge to make buses "fast and free."

MTA Chair Janno Lieber has indicated plans to increase fare evasion enforcement, suggesting the EAGLE team could use devices to verify OMNY payments, the sole accepted method after MetroCards were discontinued in June. Taylor's attorney, Benjamin Pinczewski, argued that such enforcement disproportionately affects riders of color, citing NYPD data showing high percentages of fare evasion summonses and arrests among this demographic in early 2026.

Taylor and advocates are calling for the dismissal of the involved inspectors and the equipping of the unit with body cameras, similar to NYPD officers. Civil rights activist Rev. Kevin McCall urged Governor Kathy Hochul to investigate the unit and state lawmakers to mandate body cameras for its inspectors.